How Can We Help?
We're here to help you get the most out of your language learning journey with Sophie.
Contact Us
Email Support
For general inquiries, bug reports, and feature requests.
support@speakwithsophie.ai
Account Help
Issues with login, subscription, or account settings.
+971 50 581 4567
We typically respond within 24 hours. For urgent issues, please include "URGENT" in your email subject line.
Frequently Asked Questions
How do I start a conversation with Sophie?
Open the app, go to the Talk tab, select the language you want to learn, and hold the microphone button to start speaking. Sophie will respond in real-time.
Which languages does Sophie support?
Sophie currently supports English, Spanish, French, German, Japanese, Chinese (Mandarin), and Hindi — with more languages coming soon.
Is my voice data stored?
Your voice is processed in real-time to provide feedback and is not permanently stored. See our Privacy Policy for full details.
How do I delete my account?
You can request account deletion by emailing support@speakwithsophie.ai. All your data will be permanently removed within 30 days.
Can I use Sophie offline?
Sophie requires an internet connection to process AI conversations and provide real-time feedback.